Guardian Support

YOUR SUCCESS AWAITS OUR TECHNOLOGY

Lock compromises away! Guardian Support services by Kridha ensure that your convenience is never compromised. The set of offerings under Guardian support services involve remote and on-site management of your IT infrastructure with absolute adeptness and agility.

WHY GUARDIAN SERVICES

We are an ISO /IEC 27001:2005 Certified organization offering advanced IT support services. Our Guardian Service Models work on ITIL v3 based framework. Our focus is on high customer satisfaction with our Technology services. We improve service availability with continuous process improvement. Improve your financial savings through improved resource utilization with the help of our services. Also, we are stringent about adherence to compliance, and we make sure that our services are compliant to the industry standards.

OUR SERVICE MODELS:

Guardian Support Basic
- Reactive & Preventive
- On-call Break Fix Maintenance with 24×7 Contact Center
- Scheduled Prevntive Maintenance with REMEDY Based Ticketing System
- Remote Proactive Maintenance with Distributed Spares Management Service Reques

Guardian Support Enhanced
- Reactive & PreventiveOn-call Break Fix
- On-site Help Desk capabilities
- Spares Capability (on- site and off-site)
- FMS Services
- Managed Services (Capability led)

OUR GUARDIAN SUPPORT SERVICES COMPRISE:

Reactive Services

Got queries and concerns? Reactive services include advanced helpdesk support ensuring timely response to your queries and concerns. You can reach us through our toll free number, mail, or web. We are prompt in response, and we typically respond within 1-4 hours. Our Remote Tech Support is centralized for faster resolution. We ensure intelligent onsite deputation of skilled resources. Our Inventory Management Model is Hub & Spoke based. We also allow you access to OEM’s backbone for escalated calls. Our reactive services include an analytical report of all call closures.
Preventive Services

Let your IT run smoothly without obstacles with our preventive services ensure zero obstacles. It includes prevention of any mishaps. We ensure regular health checks of your IT system followed by recommendations. Patch management is a part of our Preventive Services. We also offer Planned Shutdown Support Services along with our other offerings under Preventive Services.

Proactive Services

Proactive Services include management of your IT Infra & apps remotely while performing consistent audits and reviews. While Remote Management of Infra & Apps (RMIA) is also a different service product altogether, we include it in Guardian Services as well realizing its importance for your organization. Our Proactive Services include timely System Audits, Service Account Reviews and DR / BCP Drill.
Service Request

Anything you wish to change, add, or move? We have got you covered with our service request and backup services.
Value Added Services

Value addition of asset management, training, and customized reports makes our offerings a unique blend of all things needed.