Unified Communications

We offer open standards based service oriented architectures powered by known players. Based on the your business needs, we recommend the most appropriate architectural approach that is easy to manage from a single administrative view and simplify the communication experience for your end users, relevant to the business imperatives. One of Kridha Networks core strength areas includes blending and offering a hybrid architecture that functionally enhances the user experience across different management levels in an enterprise. The solutions offering encompass:

• IP telephony architectures with Avaya, Cisco, Unify & Microsoft as a base at a single location/geography to multiple locations and geographies
• Integration Unified Communication and collaboration experience adopting the ‘Bring Your Own Device'(BYOD) concepts that enables users to have a consistent experience.
• Migrating from a legacy communication architecture to Unified Communication and collaboration framework on open standards, thereby allowing enterprises a choice of devices, scale and flexibility
• Consulting service providers to host value added service offerings
• Consulting enterprises for compliance and regulatory issues prevalent in India
• Customized business communication applications for verticals to embed communications effectively in their business processes

We specialize in simplified communications hybrid architecture that functionally enhances the user experience across different management levels

Solving your new generation challenges of Contact Center technologies is what we specialize in. With experience including small captive establishment, large outsourcing centers, BPOs and KPOs, we understand the various technological and operational requirements running a contact center. Kridha Networks has fostered strategic partnerships with most contact center technology OEMs and is able to offer best-in-breed solutions. With our knowledge, skill, and experience we are able to stitch together various components to offer a seamless experience to your end-customers.

We help our customers deliver world-class services around:

• Voice – inbound/outbound
• Self-service solutions
• Multimedia management
• Video based contact centers
• CRM integrations
• Social media integration
• Quality/compliance solutions
• Reporting and analytics
• Back office automation
• Packaged applications
• Work force optimization solutions
• Kridha Networks professional services for custom requirements

With our global footprint, we help you grow across geographical boundaries by setting up robust and resilient voice and data networks across the globe. Adopt new technologies, and create integration frameworks for your various applications across your networks with Kridha Networks to build best in-class contact centers.

Kridha Networks is India’s leading solutions integrator in enterprise communication. We differentiate ourselves by providing industry specific solutions to customers that enhance their business performance. Kridha Networks believes in experiential selling. When you choose Kridha Networks to design, plan, implement, and support your AV solution, you will experience the true advantage technology can bring to your organization, whatever vertical you may be in.Our services include: AV practice is a specialized technology that allows the user to interact with technology. We deliver products in line with your interior concept, and we make sure that your organization has installations that cater to future technology with a feature of adaptability. We have dedicated AV professionals with over 100+ clients and we offer them 24/7 customer support.

• User analysis and design
• Network analysis and design
• Audio visual integration for meeting rooms, indoor and outdoor areas, training rooms, boardrooms, war rooms, information sharing display, user and guest entertainment, video conferencing rooms, tele-presence and control rooms
• Video conferencing infrastructure deployment
• Best practices, policies, and procedures consultation
• Network and end user management
• Infrastructure management
• A managed service which provides “service in the cloud” for customers who want to completely outsource the management of their video conferencing solution
• Network and end point monitoring, call scheduling and launching

Kridha Networks is the member of InfoComm: an organization recognized globally as the governing body for AV system design and implementation. We count on major Original Equipment Manufacturers (OEMs) partners and also have a platinum partnership with stalwarts like Polycom, AMX and Kramer. Kridha Networks believes in experiential selling through integration to deliver the true advantage technology can bring to your organization.

We offer open standards based service oriented architectures powered by known players. Based on the your business needs, we recommend the most appropriate architectural approach that is easy to manage from a single administrative view and simplify the communication experience for your end users, relevant to the business imperatives. One of Kridha Networks core strength areas includes blending and offering a hybrid architecture that functionally enhances the user experience across different management levels in an enterprise. The solutions offering encompass:

• IP telephony architectures with Avaya, Cisco, Unify and Microsoft as a base at a single location/geography to multiple locations and geographies
• Integration Unified Communication and collaboration experience adopting the ‘Bring Your Own Device'(BYOD) concepts that enables users to have a consistent experience.
• Migrating from a legacy communication architecture to Unified Communication and collaboration framework on open standards, thereby allowing enterprises a choice of devices, scale and flexibility
• Consulting service providers to host value added service offerings
• Consulting enterprises for compliance and regulatory issues prevalent in India
• Customized business communication applications for verticals to embed communications effectively in their business processes

We specialize in simplified communications hybrid architecture that functionally enhances the user experience across different management levels

Unify OpenScape Xpert is a reliable, multi-line communications solution for financial, energy, and commodity trade as well as for dispatchers in control centers and Public Safety Answering Points. It increases the workers’ efficiency and productivity, while reducing operational cost and complexity

Financial, energy, and commodity trade as well as dispatchers in control centers and Public Safety Answering Points around the world depend on communications. Traders and dispatchers can be responsible for handling hundreds of critical calls a day. Whether it is a many millions dollar trade, vital cargo delivery, or more importantly, human lives; companies depend on fast and reliable communications. OpenScape Xpert makes it easy –delivering unparalleled usability and flexibility to the dispatcher or trader to maximize their effectiveness and efficiency.

The full-scalable communication solution with its compact OpenScape Xpert 6010p terminal enables more than 600 lines to communicate, collaborate, and escalate. Since it is IP-based and supports SIP, it is easy to integrate with existing enterprise telephony solutions. Moreover, it makes it easy to roll-out high ROI communication technologies such as Voice over IP (VoIP), IPTV, Unified Communications (UC) and Fixed-Mobile Convergence (FMC). Open-Scape Xpert provides all of the communications features that companies need today. Because it is designed around open standards, the solution is future-proof.